Refund policy

Canura would like you to be happy with the purchases that you make. As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably loss or damage. You are also entitled to have the product repaired or replaced if the product fail to be of acceptable quality and the failure is not a major failure.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

**For change of mind you must pay the postage costs**

Original Condition
Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. We reserve the right to deny any item that does not meet these requirements.

Footwear must be returned in their boxes. It is the responsibility of the customer to ensure the product is returned in original, resallable condition and protected during transit. If the product box is returned damaged or taped up, we deserve the right to reject the return.

Faulty Products
In the rare circumstance that your product has a defect, please contact us by email info@canura.com.au and provide your proof of purchase such as order number and full name. Canura offers a 6-month manufacturer faults/warranty. If the product is found faulty we will seek to rectify the situation with replacement or full-refund at our discretion.

Initiating a return request.
There are two methods to initiate a return request.

Contact us via email

Please send us an email at info@canura.com.au

Contact us with personal account

Log in to your account.
In the Email field, enter your email address, and then click Continue.
In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
Go back to the online store, and then enter a six-digit verification code.
Click the order that you want to submit the return for.
If your order has more than one item, then select the items that you want to return.
Select a return reason and add a note for the store.
Click Request return.